Return and Refund Policy
At KLEARIN COSMETICS, we strive to provide high-quality products that meet your expectations. If you’re not satisfied with your purchase, we’re here to help. This return and refund policy outlines the process and conditions for returning products and receiving refunds.
We respect your rights as a consumer and strive to provide you with the best possible service.
This return and refund policy is subject to change without prior notice. Any changes will be updated on our website.
Eligibility for Returns
Products can be returned within 3 days from the date of delivery, provided they meet the following conditions:
- The product is in its original
- The product is unused and
- The product is not damaged or tampered
Opened Products
Unfortunately, opened products cannot be returned or refunded due to hygiene and safety reasons. We appreciate your understanding in this matter.
Return Process
To initiate a return, please contact us at info@klearincosmetics.com with your order details and reason for return. We’ll guide you through the process and provide a return merchandise authorisation (RMA) number.
Refund Process
Once we receive the returned product, we’ll inspect it to ensure it meets the return conditions. If the product is eligible for a refund, we’ll process it within 3-5 days. Refunds will be made to the original payment method.
Replacement
If the returned product is damaged or defective, we may offer a replacement instead of a refund. We’ll notify you of our decision and arrange for the replacement to be shipped to you.
Return Shipping
You are responsible for the cost of return shipping, unless the product is damaged or defective. In such cases, we’ll bear the cost of return shipping.
Compliance with Indian Laws
Our return and refund policy complies with the provisions of the Consumer Protection Act, 2019, and other applicable laws and regulations in India. We ensure that our return and refund practices are fair, transparent, and in the best interest of our customers.
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Consumer Rights
As per the Consumer Protection Act, 2019, you have the right to:
- Receive goods/services as described
- Expect timely delivery
- File complaints for any deficiency in goods/services
